Crosby Hall

Remote Utilities Agent

First, if you are needing support and you are using an IT-managed computer on campus, then you do not need to download this agent; we should already have the Remote Utilities host installed on the computer. The agent program is for off-campus users only.

  1. Click here to download the agent software from the PRCC site.
  2. Run the agent software. Click “Yes” when you are asked if you want to allow the app to make changes to your device.
  3. The agent will display an Internet ID and a password, both of which IT will need in order to connect with you. DO NOT give this information out to anyone but verified IT staff
    Remote Utilities Instruction Screenshot